|
|
| | |
|
| Return
Policy |
We
take great pride in our great selections and excellent values.
If your are dissatisfied with a purchase, we will assist
you with an Exchange or In House Store Credit Only, less
shipping & handling charges. Please review the information
below.
Returns Policy: Returns must be made 15
days from the date of receipt of your order. Returns must
be in unused and original condition with the tags attached.
Any removal of tags or opening of pre-packaged (i.e. Hosiery,
Stockings,etc.) detachment of panties/thongs/g-strings/hosiery
from their matching lingerie item will completely invalidate
your eligibility to Exchange or receive to Store Credit
for that item.
(Please note:
that a Store Credit is an in-house credit that can be used
towards a future purchase. A coupon code to be used on a
future purchase will be e-mailed you once shoes are received.)
| |
| Due
to the nature of our products, items that have
been used or worn CAN NOT be
returned for store credit or exchange. Items
that are returned without tags and in poor condition
will not be accepted for Store Credit or Exchange.
Lingerie should NOT be tried on unless you intend
to keep the garment. Items that smell of perfumes,
lotions, or smoke will not be accepted for return.
Returned
goods that have obviously been worn or are damaged
are subject to rejection and will be returned
to the customer . Any unauthorized returns or
returns received after the return period are
subject to rejection. All returns are subject
to intense inspections, which allows us to insure
that the item has not been worn and has not
been in contact with the body. |
|
Pre-Packaged items:
|
Stockings,
Hosiery, and any other pre-packaged and sealed
items that have been opened and removed from
their original packaging are considered worn
and used. This includes hosiery that comes attached
to a lingerie garment. These items must be in
their original unopened package to be eligible
for Exchange or Store Credit. |
|
Shoes: |
Worn
shoes WILL NOT be accepted.
If a shoe is deemed defective, we will gladly exchnage the shoe for the exact pair or an in-store credit will be issued towards a future order. Any worn
shoe returned will be sent back at the customer’s
expense. All returns will be inspected upon
return. The sole of the shoes must be in its
new and original condition, with no marks,
scuffs. The shoe box must also be in its original
condition.
Please
be sure that the shoe box is in its original
condition. Please do not write on, mark up,
tape the box or alter the box in any way.
Altering the box can void your return or could
cause a 15% restocking fee to be deducted
from your store credit or exchange. Simply
wrap the box in the same manner it was shipped
to you, prior to returning the shoes..
|
|
Panties/Thongs/G-Strings/Boxers/Pouches,
etc...: |
For
health reasons Federal and State Laws prohibit
the return of undergarments such as panties/thongs/g-strings/hosiery/boxers/pouches
etc.. and any other panty type garment. This
includes multiple piece sets and all costumes
that have panties/thongs/g-strings/hosiery/boxers/pouches
or hosiery included with them..) Please
order carefully. Detaching, opening or
wearing of any panties/thongs/g-string/hosiery/boxers/pouches,
etc.. that are attached to or
included with a lingerie item (i.e. baby dolls,
teddies, costumes, chemises, etc) will invalidate
your return. The garment is considered worn
and used when the panty/thong/g-string/boxer/pouch/hosiery
item is detached from the garment. All
items are subject to inspection. |
|
Clearance
Items: All Clearance Sale items are Final,
Non-Returnable! |
|
How
to return or exchange items: |
Requests
for Store Credit or Exchanges must be submitted
via e-mail to customerservice@sinfulshoes.com.
An RMA# (Return Authorization Number) will be
assigned and e-mailed back to you with instructions.
An
RMA# will be e-mailed to you with instructions
and a link to the form that is to be filled
out and returned with your item/s.
RMA # must be clearly
written on the package. Any returns made
without an RMA # will be refused and sent back
Return to Sender. |
|
RMA
#'s are valid for 10 days: |
| The
item/s will need to be received back in our warehouse
no more than 10 days from the date of issue of
the RMA#. RMA#'s expire 10 days from the date
of issue. If the item/s are not received within
this time frame, then the RMA# becomes invalid
and the store credit/exchange is void. |
|
Restocking
Fees: Any orders refused by the customer
is subject to a 15% restocking fee.
|
|
Store
Credit: |
Store
Credit for items returned within 15 days of
receiving your order will be e-mailed to you.
Store Credits will be issued once your return
has been received and inspected. Please allow
1-2 weeks to receive your store credit via e-mail. |
|
Non-Refundable
Charges: All shipping or handling fees are
not refundable |
|
We retain the right to refuse, for any reason,
any order not in compliance with our policies,
including but not limited to orders which fail
our credit card verification procedures.
Placing an order constitutes your acceptance
of all the above policies & procedures.
|
|
Where
to send your returns or exchanges: |
Dreamz
Unlimited
Attention:
Returns Dept
PMB
354
20A
NW Blvd
Nashua,
NH 03063
Toll Free# 1-866-473-2023
|
|
Click
here for STORE
CREDIT FORM
You
must obtain RMA # before anyreturns for
Store Credit. |
Click
here for STORE
EXCHANGE FORM
You
must obtain RMA # before anyreturns for
all Exchanges. |
| |
|
|
|
|
| |
| | |
|
|
|